Air Canada and its frequent flyer program Aeroplan are allowing travelers to make a one-time change without incurring any fees.

This free one-time change applies to paid and reward tickets acquired before March 4 2020, for travel in the upcoming 12 months of date of purchase.

Air Canada: COVID-19 Update | Mise à jour sur la COVID-19

UPDATE: If you booked on, the Air Canada mobile app or through our contact centre, you can now cancel your flight online at up to two hours before departure, through April 30, 2020. Simply sign in to and go to “My Bookings”. -For customers considering making changes or cancelling travel plans, we understand, and have enhanced our flexibility in order to help. Visit for full details…MISE À JOUR : Si vous avez réservé sur notre site ou application mobile, ou auprès de nos Centres de services, vous pouvez annuler votre vol en ligne jusqu’à deux heures avant le départ jusqu’au 30 avril 2020. Ouvrez une session sur et allez à « Mes réservations ». -Nous comprenons les clients qui envisagent de modifier ou d’annuler leurs des plans de voyage, et nous avons assoupli notre politique à cet effet. Pour tous les détails, visitez

Posted by Air Canada on Friday, March 13, 2020


In the case of paid airfare, the one-time change fee waiver applies to all fares. Also, you can cancel the trip online at under MY BOOKINGS and get a full refund at no cost.

For non-refundable fares, a credit toward a future trip can be used by December 31, 2020.

However, any fare difference will apply says Air Canada. Ticket number has to start with “014” and purchased directly with Air Canada.

If ticket was booked via a travel agent or an OTA (ie Expedia) you cannot call Air Canada or do it on their web site. You’ll have to deal with the travel agent or OTA.

READ MORE: How to earn Aeroplan miles


The same applies to Aeroplan reward tickets. Travellers will have to contact Aeroplan directly. The loyalty program ticket number starts with “014” as well.

Air Canada stopped service to Italy and Aeroplan will offer travel options or a full refund of miles and fees.

Westjet is doing the same.

Other airlines across the world have also provided a fee waiver to their passengers. As carriers are facing abysmal loses and significant capacity loss, they want to provide flexibility to encourage people to fly.

While Lufthansa Group, Finnair and cathay Pacific have started grounding part of their fleet, others are working to gaining passenger confidence as this Qatar Airways video shows.

Are you going to change your travel plans in the next weeks or months?

If your trip is in the next months, you can adopt a wait and see posture. Air Canada and its Star Alliance partners may cut flights or make schedule changes that would allow you to cancel or move date without any fee if you booked before March 4, 2020.

This is going to be a rough period for airlines across the world. Let’s hope governments actions will help slow and stop the coronavirus spread in the near future.