Claim Aeroplan miles you are entitled to

As you fly, stay at hotels, rent cars and use your travel-branded credit card, you’ll earn Aeroplan miles. But system glitches and omissions on your part can happen. Let’s visit the step by step Aeroplan claim process for different situations.

Access “Request missing miles” section

First we need to access the appropriate section for claim Aeroplan miles. Once you log into your Aeroplan account, move your mouse to “Your Account” on the main menu. A scroll down menu will appear. Click on the “Request missing miles” link. You should see the following:

Request Missing Miles section - Aeroplan
Request Missing Miles section – Aeroplan

From there you can submit your claim for different transactions we will review in detail. These transaction categories are flights, hotel reservations, car rentals, other partners & financial services .


Claim missing Aeroplan miles on flights

Before you start claiming missing Aeroplan miles on flight you must be aware of 2 important details:

Firstly, you have to wait at least 8 days before you can submit a claim. Air Canada and its Star Alliance partners don’t always post the miles in the 2-3 days following the trip.

Secondly, your ticket name must match your Aeroplan member name. Also, you cannot earn or claim miles from someone else’s ticket. Therefore, you can only claim for yourself, regardless of who paid for the airfare.

You can claim miles on Air Canada, Air Canada Express and Air Canada Rouge flights, as well as on all Star Alliance partner flights and code-share partners Jet Airways, Middle East Airlines, Central Mountain Air, Sri Lankan Airlines, Etihad Airways and Aer Lingus. If you had not registered to bonus Aeroplan miles promotions then you cannot claim bonus miles.

The claim process requires the following information:

  • Ticket number;
  • The number of flights;
  • Airline name;
  • Flight number;
  • Departure Date;
  • Departure airport;
  • Arrival airport;

The miles will post in the next 48 hours.

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Claim missing Aeroplan miles on hotel reservations

This claim is different. You cannot request it through but with the hotel brand directly. Therefore, make sure your hotel loyalty program earning preferences are set-up appropriately.

You can claim by calling or emailing. My advise is to claim online. This is how you claim missing Hilton Honors points is an online example. You have up to 6 month to request missing miles.

You can email directly the following brands:

Claim missing Aeroplan miles on car rentals

To claim your Aeroplan miles, you’ll to do it direct with the car rental company. With Avis, link up to the Car Rental Receipt and Agreement page. For Budget, link to the Budget Canada Car Rental e-Receipt page.

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Claim missing Aeroplan miles on other partners

Air Canada Vacations

You’ll have to call Air Canada Vacations direct at 1-800-296-3408. You may have to fill the flight missing miles request as well.

Aeroplan eStore

If you made purchases in the last 6 months you can claim the missing miles. You will have to use the online form. A lot of detailed information on the purchase is required, such as retailer name, price before taxes & shipping and more.

Expedia CruiseShipCenters

The best way to claim the missing miles is to speak to the Expedia CruiseShipCenters consultant you dealt with from the start. Or you can call 1-800-707-SEAS (1-800-707-7327).


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There are 2 claim categories with miles claims:

  1. Claim miles on promo offer period. Fill the request online;
  2. New membership sign-up call 1-888-463-3783.

Claim missing Aeroplan miles on financial services

Aeroplan has 3 financial partners in Canada: TD Bank, American Express and CIBC. To claim the missing miles, members have to get in touch with the financial institution their credit card’s associated with.

Usually members can call direct the toll-free number behind their credit card. Here are the phone numbers for each bank:

  • American Express 1-800-668-2639;
  • CIBC 1-800-465-4653;
  • TD Bank 1-800-983-8472.


Never miss a chance to earn or claim your Aeroplan miles. There’s no better feeling than a reward ticket. Miles rack-up faster then we think. They add up thanks to bonus offer, double dip opportunities, spend habits and travel.

As a family we were able to fly to Doha & Muscat s a family. Read how Aeroplan miles saved us 86% on family vacations airfare. If you want to share your experience and questions reach out on Facebook’s Amin On Miles Club.

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